Last updated November 8, 2026
We want every report to be useful. This policy explains when you can get a refund and how to cancel a plan. It is part of our Terms of Service. All prices are in U.S. dollars.
Instant reports ($25)
Instant reports are produced automatically from public data, with no human review. You can get a full refund if:
- the report is not delivered, for example because we cannot produce a report for the address you entered; or
- the report is materially wrong for the address you entered, for example it shows a different property, the wrong town, or a zoning district that does not match the official municipal zoning map for that lot.
Please ask within 14 days of your order. Instead of a refund, we may offer to correct and re-send the report if you prefer. A refund is not available because public data later changed, because the report accurately reflects the public data available when it was generated, or because you entered the wrong address or changed your mind after delivery.
Premium reports ($99)
Premium reports are reviewed by our zoning team before delivery.
- Before review starts: you can cancel for a full refund. Email us with your order number.
- After review starts or after delivery: we do not give cash refunds, but if you find a material error for the address you ordered, tell us within 14 days of delivery and we will re-check the report and send a corrected version at no charge, or give you a credit toward a future report.
- If we cannot complete a premium report for your address, you get a full refund.
Pro and Custom plans (monthly)
- Automatic renewal. Pro is $125 per month and renews automatically each month until you cancel. Custom plans renew monthly at the price agreed with you.
- Cancel anytime. Cancel from your account page (Cancel plan) or by emailing orders@zoningsnap.com with the subject "Cancel Pro". You do not need to give a reason. We confirm every cancellation by email.
- When it takes effect. Cancellation takes effect at the end of your current billing period. You keep your plan and its remaining included reports until then, and you will not be charged again.
- No partial-month refunds. Monthly fees already charged are not refunded for partial months.
- Included reports. Included reports reset each billing month. Unused Pro and Custom reports do not roll over: they expire at the end of each billing month (or when the plan ends) and have no cash value.
- Custom monthly minimum. A Custom plan's report count (for example 5+ premium reports a month) is a monthly minimum, billed each month whether or not all reports are used.
- Extra reports. Extra reports bought beyond your plan's included reports follow the instant and premium rules above.
Promo codes and free reports
Reports covered by a promo code or a plan's included reports have no cash value and cannot be refunded for money, but we will still correct a report that is materially wrong.
How to ask for a refund
Email orders@zoningsnap.com with your order number, the property address and a short description of the problem. We aim to reply within 2 business days. Approved refunds go back to the card you paid with; your bank may take 5 to 10 business days to show the credit. If something went wrong, please contact us before disputing a charge with your bank so we can fix it quickly.
Nothing in this policy limits any rights you have under applicable law.
Contact
Zoning Snap LLC, New York
Email: orders@zoningsnap.com