Last updated November 8, 2026
This Privacy Policy explains how Zoning Snap LLC ("ZoningSnap", "we", "us") collects, uses and shares information when you use the ZoningSnap website, map, reports and plans (the "Service"). If you have questions, contact us at orders@zoningsnap.com.
1. Information we collect
- Contact details you give us: your name, email address and phone number when you order a report or sign up for a plan, and optionally your company and role (for example agent, investor or builder) and any notes you add.
- Property information: the addresses and lots you search for, order reports on or save to your account.
- Order and account information: what you ordered, when, the price, promo codes used, plan status and monthly report usage, your order history and saved lots.
- Sign-in codes: when you sign in, we email a one-time code. Codes expire after 15 minutes. After you sign in, a random sign-in token is stored in your browser; we keep only a scrambled (hashed) copy on our server.
- Payment information: card payments are handled by our payment processor, Stripe. We receive confirmation of payment, your billing details needed to calculate sales tax (such as your ZIP code or address) and limited card details (such as card brand and last four digits), but never your full card number.
- Server logs: like most websites, our servers record basic technical information when pages are requested, such as the page, the date and time, the referring website and your approximate country. We count visits using a daily scrambled code made from your IP address and browser type; we do not store your IP address in our page-view records.
- Messages: anything you send us by email.
1a. Public-record owner information
Premium reports and Pro features show the owner of record, tax-bill mailing address, assessed value and taxes for a property, as published in public property tax rolls by state and county governments. We show this information with its source and the date we read it, and only for property research. We are not a consumer reporting agency and this information may not be used for credit, insurance, employment, tenant-screening or any other purpose covered by the Fair Credit Reporting Act. If you are a property owner and want to ask about, correct or limit how your information appears on ZoningSnap, email orders@zoningsnap.com with the subject "Owner information". We will review the request and reply within 30 days. Information that remains in the government's own public record is not affected by our changes.
2. Cookies, local storage and tracking
We do not use advertising trackers or tracking cookies. To understand overall site traffic, our hosting provider's privacy-focused web analytics records basic, aggregated page-view information (such as the page, referring site, browser type and approximate country). It does not use cookies, does not build a profile of you and does not track you across other websites. Your browser's local storage is used only to keep your cart, a promo code you entered and, for plan members, your sign-in token. You can clear these at any time in your browser settings. Because we do not track you across websites, we do not respond differently to "Do Not Track" or similar browser signals, but they are not needed to stop tracking on our site.
3. How we use information
- to produce and deliver the reports you order and run your plan;
- to send order confirmations, reports, sign-in codes and messages about your order or account;
- to answer your questions and handle refunds and cancellations;
- to keep the Service secure, prevent fraud and abuse, and fix problems;
- to understand overall use of the site (for example, how many people visit a page) and improve the Service;
- to meet legal, tax and accounting obligations.
We will only send you marketing emails if you agree to receive them, and every marketing email will include a way to unsubscribe. Order and account emails are not marketing.
4. How we share information
We do not sell your personal information, and we do not share it for targeted advertising. We share information only with service providers that help us run the Service, under contracts that limit their use of it, and only as needed:
- Payment processor (Stripe: card payments, subscriptions, receipts and sales tax calculation);
- Website analytics provider (aggregated page-view statistics, no cookies);
- Email delivery provider (sending order emails, reports and sign-in codes from orders@zoningsnap.com);
- Website hosting and database provider (running the site and storing orders and accounts);
- Address search provider (the text you type in the address box is sent to an address lookup service to suggest matching addresses);
- Map tile providers (your browser loads map images from map tile servers, which receive your IP address as part of a normal web request).
We may also disclose information if required by law or legal process, to protect the rights, safety or property of ZoningSnap, our customers or others, or as part of a merger, sale or reorganization of our business (in which case this policy will continue to apply to your information).
5. How long we keep information
- Order records and the reports we delivered: as long as needed to provide the Service and for tax and accounting purposes, generally up to 7 years after the order.
- Account information and saved lots: while your account is open, and up to 2 years after your plan ends, unless you ask us to delete it sooner.
- Sign-in codes: they expire after 15 minutes and are deleted on a regular schedule.
- Page-view logs: up to 13 months.
- Emails you send us: as long as needed to handle your request and for our records.
6. Security
We use reasonable safeguards to protect your information, including encrypted connections (HTTPS), password-free sign-in with short-lived codes, hashed sign-in tokens and limited access to order data. No system is perfectly secure, so we cannot guarantee absolute security. If we learn of a breach affecting your personal information, we will notify you as required by law.
7. Your choices and rights
You can ask us to tell you what personal information we hold about you, to correct it, to delete it, or to send you a copy. Depending on where you live (for example California, Colorado, Connecticut, Virginia and other states with privacy laws), you may have these rights by law, along with the right to opt out of the sale of personal information or its use for targeted advertising (we do neither) and the right not to be treated differently for using your rights. To make a request, email orders@zoningsnap.com from the email address you used with us. We may need to confirm your identity before acting. You may use an authorized agent, and if we deny a request you can ask us to reconsider it by replying to our answer. We will respond within the time the law requires (generally 45 days). We may keep some information where the law requires it, for example order records needed for taxes.
8. Children
The Service is for adults and is not directed to children under 13 (or under 16 where required). We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.
9. Where information is processed
The Service is operated from the United States, and information is processed and stored in the United States by us and our service providers.
10. Changes to this policy
We may update this policy from time to time. We will post the new version here with a new "Last updated" date and, if the changes are material, tell plan members by email.
11. Contact
Zoning Snap LLC, New York
Email: orders@zoningsnap.com